Frequently Asked Questions (FAQs)

Sizing & Fit

How do Shoeletto heel sizes run?

Our heels use European (EU) sizing. We recommend measuring your foot in the evening (feet swell during the day) and comparing against the size chart on each product page. If you're between sizes, we suggest sizing up — a slightly loose heel can be adjusted with an insole, but a tight one can't be fixed.

Are your heels true to size?

Most customers find our sizing true to standard EU sizes. Some styles with narrow or pointed toes run slightly small — check the product description, where we note any fit quirks for specific styles.

How do I measure my foot?

Place a sheet of paper on the floor, stand on it, and trace around your foot. Measure the length from heel to longest toe in centimetres, then match it to the size chart on the product page. Always measure both feet and use the larger measurement.

Delivery

Where do you deliver?

We deliver nationwide across Pakistan.

How long does delivery take?

In-stock items typically arrive within 5–7 working days anywhere in Pakistan. Some styles are made on a pre-order basis — these take 35–40 days for production and delivery, which is clearly stated on the product page before you order.

What are the delivery charges?

Delivery charges are shown at checkout based on your order and destination. We offer cash on delivery (COD) across Pakistan.

Can I track my order?

Yes — once your order ships, you'll receive tracking details via SMS and email.

Returns & Exchanges

What is your return/exchange policy?

We accept exchanges for sizing issues within 7 days of delivery, provided the shoes are unworn, in original packaging, with tags intact. Please contact us before sending anything back so we can arrange the exchange.

My heels arrived damaged — what do I do?

Contact us immediately with photos of the damage and your order number. We'll arrange a replacement or exchange at no cost to you.

Can I return sale items?

Sale items can be exchanged for size issues but are not eligible for cash refunds. Please double-check sizing before ordering sale products.

Orders & Payments

What payment methods do you accept?

We accept cash on delivery (COD) nationwide, plus online payments via debit/credit card and bank transfer at checkout.

Can I change or cancel my order?

Yes, as long as the order hasn't shipped. Contact us as soon as possible with your order number and we'll help.

I ordered a pre-order item — can I change the size later?

Contact us before production begins and we'll update your order. Once production has started on a pre-order style, changes may not be possible.

Contact Us

Still have questions? Reach us via the Contact page — we typically reply within one working day. You can also browse our heels collection.